Terms of Use

Payment Methods:

There are a few different payment options available for our customers

  1. Eway is an award winning secure payment platform that uses the highest level of PCI-DSS compliance.  It is mobile friendly with Android, Windows, iOS, Blackberry and all other mobile operating systems.  With Eway you have the choice of using Visa, M/Card, American Express or Diners Club
  2. PayPal is also a secure online payment platform that is PCI DSS compliant.  When paying for your purchase using PayPal, the customer will be taken to the PayPal checkout site and then returned to www.stans.com.au website.
  3. If your preference is to pay via Direct Debit then please email us at stan@stans.com.au or phone 03 9563 7000

 

No Merchant Fees

Please note that we do not charge any merchant fees.  What you pay is the final ticket price of your item (which includes GST) plus postage if applicable.  All prices listed are in Australian Dollars

What is PCI –DSS?

The PCI DSS (Payment Card Industry Data Security Standards) is a set of comprehensive  security requirements all businesses that handle credit and debit payments must comply with.  

POSTAGE

When purchasing multiple items at the one time, we do not believe that it is fair that customers should have to pay postage for each individual item. Therefore if you purchase multiple items, your postage charge will be determined by dollars spent not by weight.
We use Australia Post or a local transport company for all of our deliveries. We only offer “Registered Post “as the parcels are trackable. Also please check that you have entered your delivery details correctly as we accept no responsibility for lost goods under these circumstances

Postage charges can vary, however for parcels being forwarded in Australia (excluding really remote areas) the postage charges are

Free Postage for all orders over $120.00

Spend over $60.00 but under $120.00 and the postage charge is $9.95

Spend under $60.00 and the postage charge is $12.95

The Postage charge quoted may change if you live in a remote Country location within Australia.  We will contact you prior to shipping if this is applicable.  If you are not happy with the new postage charge, you have the right to cancel the order & receive a full refund, prior to us shipping.

If you are purchasing from overseas, we will contact you with a postage charge prior to shipping. We only use Australia Post for all overseas delivery.  Again if you are not happy with the postage quote then you can cancel the order and will receive a full refund

Where is my Parcel?  When your order has been posted, we will forward you a tracking number via email.  You can track your parcels progress thru the couriers online website.  If however your parcel is taking longer than expected or you have any concerns, please contact us on 03 9563 7000 or email stan@stans.com.au and we will follow up with the delivery company and keep you informed.

Import Duties/Sales Tax

All of our quoted prices include 10% GST (Sales Tax). If the order originates from outside of Australia, then we will deduct the sales tax from the price of the goods (not the postage). Any duties imposed by the importing country are the sole responsibility of the customer.

REFUND POLICY:

At Stanley’s Menswear we always aim to provide a high level of customer service, provide you with good quality goods & all at reasonable prices. However, despite our effort & good intentions, we know that mistakes can happen.

If the item(s) you purchase arrives faulty or damaged then you must contact us within 14 days of receipt of your parcel to obtain a returns authorization number, You will then be required to post the item back to us for examination, including a copy of the invoice, all the original packaging & a letter explaining the fault. If the garment is inspected and found to be faulty then a full refund, including postage will be honoured or if you prefer we can exchange the item for you.

If the garment is inspected and found not to be faulty then we will contact you. You will have the choice of exchanging the garment or we can return the original item. You will however incur an extra postage charge under these circumstances.

Please note all Refunds will only be made against the credit card used in the original purchase.  We will not allocate a refund to a different credit card under any circumstance.

If we accidently forward you the wrong garment, then you will be entitled to a full refund including postage.  You will also be entitled to a big apology for any inconvenience caused

Remember that Stanley’s Menswear is governed by the Victorian Consumer Laws so if any problems occur we are here to help.  We are not legally obligated to refund your purchase if you change your mind, however if the goods are faulty we must either repair a faulty garment within a reasonable amount of time or give you a refund or exchange.

 

EXCHANGE POLICY

If you have purchased an item which is the wrong size, colour or fit, then we will happily exchange the item for you or issue you with an in-store credit note which is valid for 12 months. All exchanges will incur another postage charge & all credit notes issued will exclude delivery costs.
If you wish to make a purchase on the condition that you can receive a refund if the goods are not suitable, then you MUST contact us prior to ordering.  It is not our standard policy to refund however, on occassion management will agree to do so.
Please note that if an alteration has been requested, we will be unable to exchange the garment for you.

This exchange policy applies only when:
1. The item is returned to us in its original condition;
2. The garment has not been worn or washed;
3. All packaging, including labels must be returned unaltered; and
4. A copy of the original invoice is provided.

If you have an item to return please use the following procedure:
1. Email, Fax or phone us within 14 days of delivery.
2. Provide us with your full name, web order number and a description of the problem.
3. After the information has been verified we will forward a returns authorization number to you via email.

Out of Stock Items

The stock levels shown on our website are aligned with our point of sale system and are updated daily.  On occasions are stock levels may be incorrect or the stock may have been sold during the day.  In the rare event you purchase a garment that is not available we will contact you by phone or email and let you know exactly where you stand. If the garment is unavailable or we are waiting on delivery you will either be offered a full refund or we will forward the garment to you as soon as it arrives in store.

Price Change

On rare occasions a garments price may change. We reserve the right to contact the customer and inform them of the new price. This would be a rare occurrence and the customer would be given the opportunity to cancel the order and receive a full refund or alternatively pay the new quoted price.

Colours

All the colours displayed on this website are true & accurate. Colours can vary on individual computer screens, depending on set up. We cannot be held responsible for this anomaly.

Stock Availability

Our website is aligned with our in-store Point of Sale system which gives you a very accurate idea of whether the stock is available for purchase in the quantity you require. If you are seeking to purchase more quantity of a particular item, then please phone us 03 9563 7000 or email stan@stans.com.au  and we will let you know if we can service your request and the length of time it may take.

Can’t find what you are looking for

Stanley’s Menswear has both an online shop and Retail outlet.  Due to time constraints and being a small business we do not have all of our stock available to purchase online.  If you are looking for something that is not available on our online store, please feel free to call us 03 9563 7000 or email stan@stans.com.au with your request.

Privacy Policy

Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear

1. We respect your privacy

1.1. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear will, from time to time, receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear, www.stans.com.au, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 3

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at stan@stans.com.au.

7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to 700 Centre Road, Bentleigh East, VIC 3165, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website

When you come to our website (www.stans.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

10.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

10.4. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Fred’s Emporium Pty Ltd Trading as Stanley’s Menswear is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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